Policies
Cancellation Policy
We aim to be fair, predictable, and human. Stays at Hillwood Manor are subject to the following cancellation terms — please read carefully when booking.
Free cancellation window
Cancel free of charge up to 30 days before check-in. You’ll receive a full refund of any deposit or pre-payment.
Partial refund window
Cancellations made between 30 and 7 days before check-in receive a 50% refund of any payment made.
Inside seven days
Cancellations within 7 days of check-inare non-refundable. We’ll do our best to re-book your dates and, if we manage to, will refund you accordingly.
Date amendments
Date changes are free if requested at least 14 days before check-in, subject to availability. Inside 14 days, we’ll work with you to find a workable solution.
How to cancel
Two paths, both work:
- Use the cancel link in the TidyCal confirmation email you received after the host approved your booking.
- Or email bookings@thehillwoodmanor.com with your booking reference (starts with HM-) and we’ll handle it.
Force majeure
If your stay is impacted by events outside your control — government-mandated travel restrictions, natural disasters, or similar — we will work with you in good faith to either refund, credit, or reschedule. Please reach out as early as possible so we can help.
Questions? Email bookings@thehillwoodmanor.com and we’ll get back to you within 1 business day.
Last updated: 2026-05-11. Hillwood Manor reserves the right to update this policy; the version in effect at the time of your booking applies.